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Get to know the key elements of HelpDesk even before creating your account.
Trusted by 13,000+ customer success experts worldwide
Everything you need to deliver exceptional support
From ticket management to AI automation — all the tools to turn support into your competitive advantage.
AI Automation
Supercharge your support with browser-based automation rules. Create workflows, specify conditions, select actions, and activate.
Ticket Management
Use one easy-to-navigate dashboard to work in an organized manner. Statuses, priorities, tags, and custom fields included.
Team Collaboration
Collision detection, ticket assignment, mentioning, and private notes — work as a team with a common goal.
Multichannel Support
Emails, live chats, social media, contact forms — bring every customer message together in one ticketing system.
Analytics & Reports
Browse visual reports to gain an in-depth understanding of individual and team performance. Export and share results.
AI Similar Tickets
Easily browse similar past cases to find what worked before. Save time, stay consistent, and use proven solutions.
Tag Suggestions
Keep tickets organized effortlessly with smart tag recommendations powered by AI.
Text Enhancements
Adjust message tone, expand responses, fix phrasing, and correct grammar with one click.
Ticket Summaries
See all relevant ticket details at a glance — subject, main issue, solution progress, and suggested next steps.
Work Booster
Over 33,000,000 automated actions yearly. Elevate ticket resolution with auto-scheduled workflows.
Relentless Security
End-to-end encryption, role-based access control, and secure data storage for absolute privacy.
24/7/365 Support
We’re here for you around the clock. When you need assistance, you can count on our Support Heroes.
Ticket Management
Use one easy-to-navigate dashboard to work in an organized and timely manner. Statuses, priorities, tags, and custom fields help you keep everything in order.
Browse Tickets
Use filters and create views to manage your tickets efficiently. Bulk actions make it easy to handle multiple cases at once.
Ticket Statuses
Track every ticket from open to resolved with customizable statuses that match your workflow.
Priorities & Tags
Prioritize urgent cases and categorize tickets with tags for easy filtering and reporting.
Custom Fields
Capture exactly the information you need with custom fields tailored to your support process.
Canned Responses
Share knowledge in the team and create canned responses with the best answers to customer questions.
Ticket Summaries
See all relevant ticket details at a glance — subject, main issue, solution progress, and suggested next steps.
AI Automation
Supercharge your support with a browser-based automation rules tool. Create workflows, specify conditions, select actions, and activate — then let AI handle the rest.
Workflow Builder
Create powerful automation workflows for repetitive tasks. Adjust them to the specifics of your work and needs.
AI Similar Tickets
Easily browse similar past cases to find what worked before. Save time, stay consistent, and use proven solutions.
Tag Suggestions
Keep tickets organized effortlessly with smart tag recommendations powered by AI.
Text Enhancements
Adjust message tone, expand responses, fix phrasing, and correct grammar with one click.
Auto-Scheduled Actions
Over 33,000,000 automated actions yearly. Elevate ticket resolution with auto-scheduled workflows.
Work Booster
Cut out repetitive tasks with powerful automation rules. Focus on complex cases that need your attention.
Team Collaboration
Keep all customer communication in one software. Track your support actions and be ready for more interactions with powerful team collaboration tools.
Collision Detection
Know when another agent is viewing or responding to the same ticket to avoid duplicate work.
Ticket Assignment
Assign tickets to the right agents based on skills, workload, or availability.
Private Notes
Exchange ideas and supervise complex customer cases. Use mentioning to point out the agent who can contribute.
Mentioning
Tag team members in conversations and notes to bring the right expertise into any ticket.
Shared Canned Responses
Create and share knowledge across the team with predefined responses to common questions.
Role-Based Access
Control what each team member can see and do with granular permissions and roles.
Multichannel Support
Respond to emails, chats, website forms, or messages from other touchpoints within the same app. Bring every customer message together in one ticketing system.
Email Integration
Convert emails into tickets automatically. Reply directly from the system and keep full thread history.
Live Chat
Handle real-time chat conversations alongside email tickets for seamless omnichannel support.
Social Media
Bring messages from Facebook, Twitter, and other social platforms into your help desk.
Contact Forms
Website contact forms automatically create tickets, so no inquiry ever gets lost.
Custom Domain
Use your own domain for support emails to maintain brand consistency and build trust.
Reply Address
Set custom reply addresses so customers always see a familiar sender in their inbox.
Analytics & Reports
Browse visual reports to gain an in-depth understanding of individual and team performance. Get access to comprehensive reports generated automatically based on your actions.
Performance Reports
Track individual and team performance with detailed metrics on resolution time, response time, and customer satisfaction.
Visual Dashboards
Browse visual reports to gain an in-depth understanding of your support operations at a glance.
Export & Share
Export reports and share results with stakeholders to demonstrate the impact of your support team.
Trackable Efficiency
Access high-level reports and reporting tools to unlock valuable insights about your work.
CSAT Tracking
Monitor customer satisfaction scores and identify trends to continuously improve your support quality.
Automated Reports
Reports are generated automatically based on your actions, so you always have up-to-date insights.
Security & Personalization
Enterprise-grade security with end-to-end encryption, role-based access control, and secure data storage. Plus powerful personalization to keep communication sharp and branded.
End-to-End Encryption
All data is encrypted in transit and at rest, ensuring your customer information stays private and secure.
Role-Based Access
Granular permissions ensure agents only see what they need, with admin controls for full oversight.
Custom Domain
Use your own domain for support communications to build recognition and trust with customers.
Email Templates
Customize email templates and signatures to maintain consistent brand communication across all touchpoints.
Increased Brand Loyalty
Customize reply address, email template, and domain to reassure customers and build recognition.
24/7/365 Support
We’re here for you around the clock. When you need assistance, you can count on our Support Heroes.
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