See 
from the inside
Automate your customer service. Help, convert, and sell with a data-driven AI chatbot that learns from your business data.
Trusted by 35,000+ companies worldwide
Features
Everything you need to deliver AI-powered chatbot experiences that drive revenue and customer satisfaction.
AI Agent
AI agents trained on your business data answer questions, recommend products, and resolve customer queries 24/7.
Multichannel Support
One AI handles support across website chat, Messenger, SMS, and mobile apps from a single inbox.
Shared Inbox
Unified inbox with ticketing, human takeover, and chat transfer for seamless team collaboration.
Workflow Automation
Build custom automation workflows triggered by chat or ticket events to streamline repetitive tasks.
AI Reply Suggestions
AI drafts replies from your knowledge sources, ready to send or tweak. Includes text editing, ticket summaries, and chat insights.
Live Visitor Tracking
Know who’s on your site in real time. See behavior, location, and cart info, and proactively engage.
200+ Integrations
Connect with Shopify, WordPress, Slack, Zendesk, Zapier, and hundreds of other tools via API and MCP server.
AI Sales Skills
Your AI agent spots buying intent, recommends products, qualifies customers, and closes sales automatically.
Analytics & Reports
Track revenue, orders, AOV, response times, CSAT, and agent performance with comprehensive dashboards.
Security & Compliance
Enterprise-grade security with encryption, GDPR compliance, and SOC 2 certification.
AI Agent
ChatBot’s AI Agent runs conversations on its own, using the knowledge, tone, and skills you give it. You decide what it knows, how it sounds, and what team it works in. Trained on your business data, it answers questions, recommends products, and resolves customer queries 24/7.
AI Agent capabilities
Your AI Agent is packed with powerful features to deliver accurate, personalized, and efficient customer service.
Knowledge Base Management
Feed your AI from help articles, internal docs, URLs, and PDFs. Everything is managed in one place.
Custom Skills
Define rules that tell your AI what to do in specific situations — offer a discount, recommend a product, or escalate to a human.
Tone of Voice
Pick how your AI Agent sounds — from professional to friendly to casual — to match your brand.
Multilingual
The AI Agent detects the customer’s language and replies in it. Supports 48 languages.
Human Takeover
Step in and take over the conversation from the AI Agent anytime a customer needs a human touch.
Conversation History
Your AI Agent remembers and uses past conversations to give more accurate, contextual answers.
Multichannel Communication
Your customers are everywhere. Now your chatbot is too. One AI handles support across website chat, Messenger, SMS, and mobile apps — all conversations land in one unified inbox inside ChatBot.
Channels you can connect
Website Chat Widget
Add a chat widget to your website to talk with visitors in real time. Highly customizable with live preview.
Facebook Messenger
Engage your followers and handle Messenger conversations directly in the ChatBot app.
SMS (Twilio)
Send and receive SMS conversations through your Twilio account, all managed from one inbox.
Shopify Integration
Plug into Shopify so chats can drive orders, with live cart preview, AI recommendations, and sales attribution.
In-App Chat
Embed the chat widget in your mobile app to support users on the go.
Standalone Chat Page
A shareable chat page via direct link — no website needed to start chatting.
AI Sales & Engagement
Show the right product at the right moment. Your chatbot spots buying signals mid-conversation: hesitation at checkout, bulk inquiries, product comparisons. It recommends relevant products and recovers sales that would otherwise be lost.
Sales features that drive revenue
AI Sales Skill
Your AI Agent runs the full sales motion in every chat — spots buying intent, recommends products, qualifies the customer, and closes the sale.
Live Shopify Catalog
The AI sees your entire Shopify catalog in real time. Products, prices, variants, and stock sync automatically.
Cart Recovery Campaigns
Automatically detect returning visitors who left products in their cart, then trigger a campaign to recover the sale.
Proactive Chat Invitations
Greet visitors with a smart prompt the moment they show buying intent on your website.
Buying Intent Detection
Text spots high-intent moments in real time — product comparison, hesitation, returning carts — and surfaces them with ready-to-run campaigns.
Sales Reports
Reports tracking total revenue, orders, AOV, and AI Agent sales. Each line links back to the chat that closed the sale.
Workflows & Automation
All your customer support workflows in one place. Enhance your AI chatbot with more features, workflows, and automations through built-in tools and plug-and-play integrations.
Automation capabilities
Workflow Rules
Connect ChatBot to your apps and let workflows handle the routine work. Ticket assignments, status updates, tags, all automated.
Smart Chat Assignment
Chats get distributed across your available agents automatically, based on who’s free and ready to chat.
Chat Routing Rules
Send chats to specific teams based on the page they’re on, their country, or their domain.
Automated Tags
Tags get applied automatically based on the canned response you use, saving time on manual categorization.
Ticketing System
Automated ticket assignment, statuses, priorities, and email templates keep your support organized.
Chat Inactivity Timeout
Auto-transfer chats to another agent when the current one stops responding, ensuring no customer gets left behind.
Integrations
ChatBot offers over 200 integrations, including our product family and third-party apps. Connecting ChatBot with the apps you already use daily will make your job easier and improve customer engagement.
Popular integrations
Shopify
Deep integration with live cart preview, AI product recommendations, and sales attribution directly in your Shopify store.
WordPress
Boost website engagement with a simple plugin that adds ChatBot to your WordPress site in minutes.
Slack
Streamline office workflows by receiving chat notifications and managing conversations directly from Slack.
Zendesk
Connect ChatBot with Zendesk to sync tickets and customer conversations seamlessly.
Zapier
Connect ChatBot with thousands of apps through Zapier for endless automation possibilities.
API & MCP Server
Build custom integrations with ChatBot’s API and MCP server for complete flexibility.
Analytics & Reports
Comprehensive dashboards that give you full visibility into your chatbot performance, customer satisfaction, and revenue impact. Every metric is tied back to real conversations.
Key reports
Chat Metrics
The numbers that matter on live chat: total chats, missed chats, response time, and customer satisfaction.
Ticket Metrics
Track solved tickets, response times, and satisfaction scores for your ticketing system.
AI Agent Sales Report
Revenue, orders, and AOV attributed to your AI Agent’s chats. See exactly which conversations generate revenue.
Agent Performance
Make every coaching conversation specific with performance data on every agent in real time.
Metrics Breakdown
Detailed breakdowns of chat and ticket performance, satisfaction, response times, and agent activity.
On-Demand Reporting
Scheduled reports delivered in CSV, TSV, XLS, and other formats for your own analysis.
Ready to automate your customer service and
boost sales with ChatBot?
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Questions? Our support team is ready for you, 24/7