Privacy Policy
Last updated: June 17, 2026
Livesoft (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered customer service platform.
1. Information We Collect
1.1 Personal Data
We may collect personally identifiable information such as your name, email address, phone number, company name, and billing information when you:
- Register for an account
- Subscribe to our newsletter
- Fill out a contact form
- Request a demo or quote
- Use our support services
1.2 Usage Data
We automatically collect information about how you interact with our website and platform, including:
- IP address and browser type
- Pages visited and time spent
- Referring URL and exit pages
- Device information and operating system
- Click patterns and feature usage
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience. For more details, please see our Cookie Policy.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our platform
- To improve, personalize, and develop new features
- To process transactions and send billing confirmations
- To send technical notices, updates, and support communications
- To respond to your comments, questions, and requests
- To monitor and analyze usage trends and effectiveness
- To detect, prevent, and address technical issues and fraud
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist in operating our platform (e.g., payment processors, hosting services, analytics providers)
- Legal Compliance: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures including encryption (SSL/TLS), firewalls, access controls, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain data for legal obligations, dispute resolution, and enforcement of agreements.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Object to or restrict processing
- Data portability
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at privacy@livesoft.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
8. Children’s Privacy
Our platform is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@livesoft.com
Website: https://livesoft.com